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Dear XX,



Important information:



We appreciate your interest in PayPal; however, our decision to leave your account in a permanent limitation status is final.



This measure is necessary to protect against the risk of bad customer experiences and financial losses, in view of certain activity related to your account that we have reason to believe has taken place.



Your right to appeal:



We always perform a thorough investigation before deciding to initiate the closure of an account. However, we appreciate that from time to time misunderstandings can happen. If you wish, you can appeal our decision. Just get in touch with us and let us know. You can do so by logging in to your PayPal account at www.paypal.co.uk and clicking 'Contact Us' at the bottom of any PayPal page.



This measure is necessary to protect against the risk of bad customer experiences and financial losses, in view of certain activity related to your account that we have reason to believe has taken place.



Your account balance during the account closure period:



This decision means we must oversee the appropriate movement of any money currently in your account. A gradual approach to account closure allows us to part ways, while considering any liabilities that may arise. Our aim is to review any valid buyer claims lodged against you. We must allow enough time for claims to be filed as these can take several months to be reported and resolved.



How will the process work?



We’ll hold any money currently in your account in accordance with section 2 below. We do this because it provides sufficient time for most claims, such as chargebacks, to be filed by other parties. These claims can result in financial loss. If your account balance is below zero, you’ll have to settle the amount owing on your account to avoid further action.



Our first review at 30 days after you received your last payment will calculate our exposure and we’ll release any excess money to you at that time for withdrawal. We’ll communicate this to you at the time. This review can result in 3 different outcomes as detailed in sub-sections 2(1)-(3) below. We’ll always communicate the outcome of our reviews to you.



1. We’ll release your entire remaining balance to you for withdrawal. Please note that if you choose not to withdraw the money at that point we reserve the right to re-coup any money at the next review; or



2. We’ll release a part of your remaining balance to you. If this is the case we’ll inform you about how much money can be withdrawn. We’ll then conduct another review 30 days later that will repeat the process detailed under section 2; or

3. We won’t release any money to you if we deem our exposure to be greater than or equal to your available balance.



Your account may be reviewed up to 5 times; at 30 day intervals until day 180 from the date of the last payment received. If any money remains in your account at day 180 it will be made available for withdrawal at that point.



Accounts with a balance owing to PayPal:



If your account shows an amount owing to us, you must add money to ensure that the balance returns to zero. Please note that we reserve the right to recover the amount by legal means.



A copy of our User Agreement can be found by clicking ‘Legal Agreements’ at the bottom of any PayPal page. Our right to close your PayPal account, and the retention of money, are covered in our User Agreement under sections 10.2 and 10.3.



Sincerely,

PayPal Account Review