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/CLOSED. - bad - Dec 23, 2017
/Closed.
Dont need this thread anymore.
Sorry for wasting forum resources.
RE: HitBTC support. - Canada - Dec 24, 2017
This seems to be what you're looking for - https://forum.hitbtc.com/discussion/655/appeal-to-hitbtc-please-put-in-a-cross-chain-recovery-policy-and-charge-for-it-but-return-coins
Seems like hitting them up on Twitter may be best option.
RE: HitBTC support. - Exchange.Service - Dec 24, 2017
I got a response from their support after 3 months (for every ticket I sent when I used their service) and every ticket started with a
"We haven't managed to reply to your ticket # xxxx in an appropriate time. Can't tell you how sorry we are. That is not the kind of experience we are designed to provide.""
They treat their customers like a joke so I wouldn't expect any more from their support.
RE: HitBTC support. - bad - Dec 24, 2017
(Dec 24, 2017 03:18 AM)Canada Wrote: This seems to be what you're looking for - https://forum.hitbtc.com/discussion/655/appeal-to-hitbtc-please-put-in-a-cross-chain-recovery-policy-and-charge-for-it-but-return-coins
Seems like hitting them up on Twitter may be best option.
Yeah I am continually trying to contact them via hitbtc support forum and twitter.
(Dec 24, 2017 05:34 AM)vapefag Wrote: I got a response from their support after 3 months (for every ticket I sent when I used their service) and every ticket started with a
"We haven't managed to reply to your ticket # xxxx in an appropriate time. Can't tell you how sorry we are. That is not the kind of experience we are designed to provide.""
They treat their customers like a joke so I wouldn't expect any more from their support.
Sadly yeah thats what they are doing.
AS I have big amount involved I will have to get it anyhow.