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+---- Thread: The New Amazon Chat Service (Contact us, Chat) (/showthread.php?tid=6005251)
The New Amazon Chat Service (Contact us, Chat) - βytes - Sep 5, 2019
Now, a BOT responds, what's your take on this guys?
This sucks, IMO.
I ordered an item from Amazon, wanted to ask Customer care representative about that, Initiated a Chat:
Guess what, BOT responds, and entire chat got finished in less than 10 seconds.
![[Image: 5bcae19e981de3faa877b6dace905ac3.png]](https://i.gyazo.com/5bcae19e981de3faa877b6dace905ac3.png)
![[Image: 2e93ef44a177dd83635ad9aabdfcf939.png]](https://i.gyazo.com/2e93ef44a177dd83635ad9aabdfcf939.png)
![[Image: 8f3c2c1b80b080d88557aea98fda86bc.png]](https://i.gyazo.com/8f3c2c1b80b080d88557aea98fda86bc.png)
So only call option available now a days?
This is disappointing 😭
RE: The New Amazon Chat Service (Contact us, Chat) - Captain Pre - Sep 5, 2019
(Sep 5, 2019 05:08 AM)βytes Wrote: Now, a BOT responds, what's your take on this guys?
This sucks, IMO.
I ordered an item from Amazon, wanted to ask Customer care representative about that, Initiated a Chat:
Guess what, BOT responds, and entire chat got finished in less than 10 seconds.
So only call option available now a days?
This is disappointing 😭
Wow. That's amazing and disappointing at the same time!
Amazon is taking AI to the next level.
RE: The New Amazon Chat Service (Contact us, Chat) - SIM-1456221 - Sep 5, 2019
"Guess what, BOT responds, and entire chat got finished in less than 10 seconds."
"So only call option available now a days?
This is disappointing Bebe-pleure"
So are you happy about this or not?
It seems like a great step to get instant support before calling, which will reduce queue time on the phone and will decrease queue time for live chat, too..
RE: The New Amazon Chat Service (Contact us, Chat) - Regulus - Sep 5, 2019
Yep, same as PP support pretty much.
Useless and shitty.
RE: The New Amazon Chat Service (Contact us, Chat) - Captain Pre - Sep 5, 2019
(Sep 5, 2019 06:20 AM)Regulus Wrote: Yep, same as PP support pretty much.
Useless and shitty.
Doesn't seem to be useless. It is accurate af!
We aren't away from a AI picking up your phone too.
https://www.youtube.com/watch?v=JvbHu_bVa_g
RE: The New Amazon Chat Service (Contact us, Chat) - TCP - Sep 5, 2019
These services(amazon, paypal, etc...) make a lot of money every day, it amazes me how they can't pay someone to offer high quality services but prefer to automate everything into a low quality chain, greediness knows no boundary
RE: The New Amazon Chat Service (Contact us, Chat) - luke - Sep 5, 2019
Livechat is both still available on PayPal and Amazon. You just gotta navigate through it.
RE: The New Amazon Chat Service (Contact us, Chat) - Vitaly - Sep 5, 2019
It gave you a choice to keep the conversation going but you said no...
If you kept asking you would of probably been put through to a human, it's much more efficient and cost effective for them to use bots for CS and if needed it'll just forward you to a human
RE: The New Amazon Chat Service (Contact us, Chat) - Alex - Sep 5, 2019
(Sep 5, 2019 10:28 AM)Vitaly Wrote: If you kept asking you would of probably been put through to a human, it's much more efficient and cost effective for them to use bots for CS and if needed it'll just forward you to a human
This is true.
You don't even have to ask much, just ask a question the bot can not answer. You asked the bot a question that the bot was able to answer.
The bot is just a helper to answer basic questions
RE: The New Amazon Chat Service (Contact us, Chat) - Prawnster - Sep 5, 2019
What's wrong with this lol, this sort of shit is the future... you'll have to get use to it.
Much better to deal with an AI first instead of some random guy called ahmed that is paid a dollar an hour and doesnt understand what you need imo lol
RE: The New Amazon Chat Service (Contact us, Chat) - Coco Grif - Sep 5, 2019
op you clearly stupid
there is still live chat. u just clicked wrong category
and you dont even have the item so of course they arent gonna give u live chat support you fuckinn moron!
so stop trashing amazon because of your own stupidity
RE: The New Amazon Chat Service (Contact us, Chat) - Yin Yang - Sep 5, 2019
It’ll eventually take you to a support agent, but that’s budget cuts at its finest.
RE: The New Amazon Chat Service (Contact us, Chat) - CPA Exposé - Sep 5, 2019
This has been happening for a long time already.
It's just to take care of those who have basic questions.
Why waste employee manpower for a customer asking "how long does shipping take?" just automate the basic stuff.
It's very easy to connect to a real person to chat with if you need to.
RE: The New Amazon Chat Service (Contact us, Chat) - Grey Knight365 - Sep 5, 2019
If you had clicked continue chat you would of got a live rep.