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+--- Thread: Lost or Stolen Account Policy (/showthread.php?tid=5106790)
Lost or Stolen Account Policy - Omniscient - Dec 24, 2015
I plan to add this to Help Docs. Mainly it's always been policy but it's not actually written up in Help Docs. I'd like to ask if this is clear and precise enough for the community to understand or if there are further statements I need to make.
Quote:Lost or Stolen Account Policy
=========================
Any non-upgraded account reported as stolen or lost may be closed permanently by administration. After it's closed as long as there are no Deal Disputes threads, scammer reputations, or Deal Dispute Database entries against the account you may open a new account. The old account will be marked as "reported lost/stolen".
If any account is stolen or lost and then has Deal Disputes threads, scammer reputations, or Deal Dispute Database entries against the account it will be closed and marked as "lost/stolen scammer" and you will not be allowed to return to the community under any condition.
If an upgraded account has 2FA enabled (GAUTH) and is stolen or lost and reported before any Deal Disputes threads, scammer reputations, or Deal Dispute Database entries are placed against the account, the account will be banned as "Possibly stolen, lost, or compromised." Pending an investigation the account may be recovered to the original owner provided enough evidence of the accounts original ownership.
All account reported lost or stolen are subject to a Rep Kill. If you lost your credentials you are irresponsible. If your account was stolen you are not security minded. In either case we're going to RKO your account.
All upgraded accounts now have full access to our Gauth (2-factor authentication) account security feature. It is highly advised you enable it. On the Gauth page are instructions to backup your security key in case of a lost, stole, or reset device. It's vital you have a backup method because we will not guarantee account recovery. Gauth enables you to secure your account and the burden is on you to maintain your own account security.
Account recovery is at the discretion of the Administration and there are no guarantees an account will be recovered.
So it's clear to everyone, HF accounts cannot be shared, transfered, or sold. Any evidence we have that gives us the impression an account is no longer in full possession of the original account owner is subject to being closed.
We reserve the right to close any account for any reason at any time.
* - SIM-1166170 - Dec 24, 2015
It seems clear enough, and explains the different as just lost or lost/labled as Scammer.
If someone doesn't understand this language they should not be allowed here.
* - HaxOr❤ - Dec 24, 2015
Could you possibly generate hard codes in case we dont have access to gauth? Would be awesome if we could get few codes so we can reset the gauth ourselves.
* - Vipеr - Dec 24, 2015
Question omni, is providing the info I used for uber upgrade sufficient proof of account ownership? (name, address, order number...)
* - Red Sand - Sasori - Dec 24, 2015
Eh, so if you aren't upgraded and your account is stolen, it's just gone and you can't recover it? Pretty fucked up if you ask me.
* - Retribute - Dec 24, 2015
The policy is clear. Hopefully people actually read it.
* - Jim Crow - Dec 24, 2015
Is this policy also for people who donated a lot to HF?
* - Vipеr - Dec 24, 2015
(Dec 24, 2015 11:41 AM)Dragunova Wrote: Eh, so if you aren't upgraded and your account is stolen, it's just gone and you can't recover it? Pretty fucked up if you ask me.
Another reason to upgrade, if you like hf so much support it by upgrading.
Why does omni have to go out of his way to help some random?
* - Eternal. - Dec 24, 2015
I would add the Authy recommendation to it, but it looks good other than that.
* - Omniscient - Dec 24, 2015
Quote:Could you possibly generate hard codes in case we dont have access to gauth?
You can consider the key itself a hard code and that's why we've recommended you write it down.
Quote:Would be awesome if we could get few codes so we can reset the gauth ourselves.
With the key you can go to this website:
http://gauth.apps.gbraad.nl/
Then you can quickly get a code and enter your HF account.
Quote:Question omni, is providing the info I used for uber upgrade sufficient proof of account ownership? (name, address, order number...)
That by itself may not be sufficient enough if IP location doesn't match. Especially now that we accept Bitcoin the upgrade information is even less reliable as a means to recovery an account. Each recovery is different and will depend on a number of factors which for the sake of security I won't divulge.
* - Red Sand - Sasori - Dec 24, 2015
(Dec 24, 2015 11:43 AM)Vipеr Wrote: Another reason to upgrade, if you like hf so much support it by upgrading.
Why does omni have to go out of his way to help some random?
Those randoms are still valuable members of the community. You shouldn't help people only because they give you money.
* - Ta-kun - Dec 24, 2015
Glad to see this. Maybe people will be a little smarter and not have their accounts compromised...
* - Zexo - Dec 24, 2015
(Dec 24, 2015 11:47 AM)Dragunova Wrote: Those randoms are still valuable members of the community. You shouldn't help people only because they give you money.
Omni has stated that perks of upgraded members will not be given to free members because they have paid for that feature.
* - Red Sand - Sasori - Dec 24, 2015
(Dec 24, 2015 11:50 AM)Zexo Wrote: Omni has stated that perks of upgraded members will not be given to free members because they have paid for that feature.
I didn't know account recovery was a perk or a "feature".
* - Zexo - Dec 24, 2015
(Dec 24, 2015 11:51 AM)Dragunova Wrote: I didn't know account recovery was a perk or a "feature".
Welcome to real life the account is already secure if you don't use the same password and don't download viruses it's like real life you pay for security.