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cant open regedit or antivirus software - Printable Version

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+---- Thread: cant open regedit or antivirus software (/showthread.php?tid=5136588)



cant open regedit or antivirus software - goldenarms_ - Jan 16, 2016

-snip--snip--snip--snip--snip--snip--snip--snip--snip--snip--snip--snip-


* - Knautschtabak - Jan 17, 2016

Hi kesey.

Please read through the points below before we start.
  • Read my instructions thoroughly, and carry out each step in the specified order.

  • Do not run any tools or take any steps other than those I provide for you. Independent efforts may make matters worse, and will affect my ability in providing the best set of instructions for you.

  • Please backup important files before proceeding with my instructions. Malware removal can be unpredictable at times.

  • If you come across any issues, please stop and inform me of the issue in detail. Do not hesitate to ask before proceeding.

  • I will notify you when I believe your computer is free of malware. The absence of symptoms does not necessarily mean that your computer is clean.

  • If I do not reply within 48 hours, write a PM. I might have just overlooked your thread. Keep in mind that we likely live in different time zones.

  • I might abandon your thread if you do not reply within five days. I take only as many logs as I can handle.


------
Step 1: Farbar Recovery Scan Tool (FRST) Scan
  • Please download Farbar Recovery Scan Tool (x32) or Farbar Recovery Scan Tool (x64) and save the file to your Desktop.

  • Note: Download and run the version compatible with your system (32 or 64-bit). Download both if you're unsure; only one will run.

  • Right-Click FRST.exe or FRST64.exe and select Run as Administrator

  • Click Yes to the disclaimer.

  • Ensure the Addition.txt box is checked.

  • Click the Scan button and let the program run.

  • Upon completion, click OK, then OK on the Addition.txt pop up screen.

  • Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Copy the contents of both logs and paste them to pastebin.com. Post the link here.



Step 2: TDSSKiller Scan
  • Please download TDSSKiller and save the file to your Desktop.

  • Right-Click TDSSKiller.exe and select Run as Administrator

  • Click Change parameters. Place a checkmark next to Detect TDLFS file system and Verify file digital signatures.

  • ​Click Start Scan. Do not use the computer during the scan.

  • If objects are found, change the action to skip.

  • Click Continue and close the window.

  • A log will be created and saved to the root directory (usually C:\). Paste the file contents to pastebin.com and post the link in your next reply.





* - goldenarms_ - Jan 18, 2016

fixed it actually before i saw this reply. i ended up changing the name of the antivirus software executable from mbam.exe to teehee.exe. worked like a charm. mbam was able to pick up the virus and now i can open everything as normal


* - Knautschtabak - Jan 19, 2016

Good to hear that you solved it, kesey, and thanks for letting me know.
If you need help to check your system or get rid of leftovers, I am here.