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+---- Thread: [Infected] Can't change settings, computer acting slow (/showthread.php?tid=6050674)
Can't change settings, computer acting slow - Nvidiaplex - Feb 18, 2020
I think I might have downloaded a virus, or a virus has been put on my computer.
I just need some help removing it please.
RE: Can't change settings, computer acting slow - Goku - Feb 18, 2020
I'm not the support guy but I recommend downloading Malwarebytes and perform a full scan.
Also, additionally, use these programs too
https://www.malwarebytes.com/adwcleaner/
https://www.malwarebytes.com/antirootkit/
RE: Can't change settings, computer acting slow - Nvidiaplex - Feb 18, 2020
(Feb 18, 2020 04:11 PM)Goku Wrote: I'm not the support guy but I recommend downloading Malwarebytes and perform a full scan.
Also, additionally, use these programs too
https://www.malwarebytes.com/adwcleaner/
https://www.malwarebytes.com/antirootkit/
Didn't find anything, one thing I tried to do was a hard reset. I'm on an acer aspire.
I was pressing the keys to preform a hard reset but it did nothing but bring me back to the login for my laptop.
One thing I noticed was I couldn't type anything into the password box after doing this.
MalwareBytes Scan (Click to View)
ADW (Click to View)
RE: Can't change settings, computer acting slow - Goku - Feb 18, 2020
(Feb 18, 2020 04:42 PM)Nvidiaplex Wrote: Didn't find anything, one thing I tried to do was a hard reset. I'm on an acer aspire.
I was pressing the keys to preform a hard reset but it did nothing but bring me back to the login for my laptop.
One thing I noticed was I couldn't type anything into the password box after doing this.
You should also enable 'scan for rootkits' on Malwarebytes since those are nasty and survive reinstall of the os.
But yea I would maybe someone from the anti-malware support crew is gonna drop in this thread.
But yea the last resort is a clean install. Just don't forget to backup important files.
You should really get an SSD if you don't have one yet. It's faster than an HDD.
RE: Can't change settings, computer acting slow - Bastille - Feb 19, 2020
Hello buddy,
In order to help you please answer to all of these questions, the more information I have the better. If you think about anything else that could be interesting please feel free to share.
For the following, I'm considering you use Windows.
- Which version system do you have ? Press Windows Key + R and type "winver"
- Have you recently downloaded suspicious files ?
- Have you recently installed programs ?
- Did you recently installed updates ?
- How old is your computer ?
- What's the configuration of your computer ?
- Can you open the task manager, click on "more details", and go to the "Processus" tab. Do you see any high consuming processus ? (CPU, RAM, DISK)
- Is your system up to date ?
- Are your drivers up to date ?
After this, we will go further.
RE: Can't change settings, computer acting slow - Nvidiaplex - Feb 19, 2020
(Feb 19, 2020 11:39 AM)Yseurk Wrote: Hello buddy,
In order to help you please answer to all of these questions, the more information I have the better. If you think about anything else that could be interesting please feel free to share.
For the following, I'm considering you use Windows.
- Which version system do you have ? Press Windows Key + R and type "winver"
- Have you recently downloaded suspicious files ?
- Have you recently installed programs ?
- Did you recently installed updates ?
- How old is your computer ?
- What's the configuration of your computer ?
- Can you open the task manager, click on "more details", and go to the "Processus" tab. Do you see any high consuming processus ? (CPU, RAM, DISK)
- Is your system up to date ?
- Are your drivers up to date ?
After this, we will go further.
- I have Windows 10 Pro
- No
- Yes
- Yes
- My laptop is about a year old but it just started acting this way. I bought it second hand, could it possibly be a delayed virus?
- Not sure what you mean?
- I can't see any high consuming processus
- Yes
- Yes