[Nvidiaplex]

I think I might have downloaded a virus, or a virus has been put on my computer.
I just need some help removing it please.

[Goku]

I'm not the support guy but I recommend downloading Malwarebytes and perform a full scan.
Also, additionally, use these programs too
https://www.malwarebytes.com/adwcleaner/
https://www.malwarebytes.com/antirootkit/

[Nvidiaplex]

I'm not the support guy but I recommend downloading Malwarebytes and perform a full scan.
Also, additionally, use these programs too
https://www.malwarebytes.com/adwcleaner/
https://www.malwarebytes.com/antirootkit/

Didn't find anything, one thing I tried to do was a hard reset. I'm on an acer aspire.
I was pressing the keys to preform a hard reset but it did nothing but bring me back to the login for my laptop.
One thing I noticed was I couldn't type anything into the password box after doing this.

MalwareBytes Scan (Click to View)

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 2/18/20
Scan Time: 4:36 PM
Log File: 288cf40a-529f-11ea-b3bc-54ab3abf95d6.json

-Software Information-
Version: 4.0.4.49
Components Version: 1.0.823
Update Package Version: 1.0.19430
License: Free

-System Information-
OS: Windows 10 (Build 17763.1039)
CPU: x64
File System: NTFS
User: DESKTOP-14BSHKN\jon

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 266451
Threats Detected: 0
Threats Quarantined: 0
Time Elapsed: 1 min, 7 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

ADW (Click to View)

# -------------------------------
# Malwarebytes AdwCleaner 8.0.2.0
# -------------------------------
# Build:    01-27-2020
# Database: 2020-02-17.1 (Cloud)
# Support:  https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Scan
# -------------------------------
# Start:    02-18-2020
# Duration: 00:00:16
# OS:       Windows 10 Pro
# Scanned:  34851
# Detected: 0

*** [ Services ] ***

No malicious services found.
*** [ Folders ] ***

No malicious folders found.
*** [ Files ] ***

No malicious files found.
*** [ DLL ] ***

No malicious DLLs found.
*** [ WMI ] ***

No malicious WMI found.
*** [ Shortcuts ] ***

No malicious shortcuts found.
*** [ Tasks ] ***

No malicious tasks found.
*** [ Registry ] ***

No malicious registry entries found.
*** [ Chromium (and derivatives) ] ***

No malicious Chromium entries found.
*** [ Chromium URLs ] ***

No malicious Chromium URLs found.
*** [ Firefox (and derivatives) ] ***

No malicious Firefox entries found.
*** [ Firefox URLs ] ***

No malicious Firefox URLs found.
*** [ Hosts File Entries ] ***

No malicious hosts file entries found.
*** [ Preinstalled Software ] ***

No Preinstalled Software found.


AdwCleaner[S00].txt - [1405 octets] - [18/02/2020 17:28:19]
AdwCleaner[C00].txt - [1595 octets] - [18/02/2020 17:28:46]
AdwCleaner[S01].txt - [1527 octets] - [18/02/2020 17:30:49]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S02].txt ##########

[Goku]

Didn't find anything, one thing I tried to do was a hard reset. I'm on an acer aspire.
I was pressing the keys to preform a hard reset but it did nothing but bring me back to the login for my laptop.
One thing I noticed was I couldn't type anything into the password box after doing this.

You should also enable 'scan for rootkits' on Malwarebytes since those are nasty and survive reinstall of the os.
But yea I would maybe someone from the anti-malware support crew is gonna drop in this thread.

But yea the last resort is a clean install. Just don't forget to backup important files.
You should really get an SSD if you don't have one yet. It's faster than an HDD.

[Bastille]

Hello buddy,

In order to help you please answer to all of these questions, the more information I have the better. If you think about anything else that could be interesting please feel free to share.

For the following, I'm considering you use Windows.

- Which version system do you have ? Press Windows Key + R and type "winver"
- Have you recently downloaded suspicious files ?
- Have you recently installed programs ?
- Did you recently installed updates ?
- How old is your computer ?
- What's the configuration of your computer ?
- Can you open the task manager, click on "more details", and go to the "Processus" tab. Do you see any high consuming processus ? (CPU, RAM, DISK)
- Is your system up to date ?
- Are your drivers up to date ?

After this, we will go further.

[Nvidiaplex]

Hello buddy,

In order to help you please answer to all of these questions, the more information I have the better. If you think about anything else that could be interesting please feel free to share.

For the following, I'm considering you use Windows.

- Which version system do you have ? Press Windows Key + R and type "winver"
- Have you recently downloaded suspicious files ?
- Have you recently installed programs ?
- Did you recently installed updates ?
- How old is your computer ?
- What's the configuration of your computer ?
- Can you open the task manager, click on "more details", and go to the "Processus" tab. Do you see any high consuming processus ? (CPU, RAM, DISK)
- Is your system up to date ?
- Are your drivers up to date ?

After this, we will go further.

- I have Windows 10 Pro
- No
- Yes
- Yes
- My laptop is about a year old but it just started acting this way. I bought it second hand, could it possibly be a delayed virus?
- Not sure what you mean?
- I can't see any high consuming processus
- Yes
- Yes