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My first chargeback

Today I recieved my first chargeback for accepting paypal as a payment method on my ebook
Spoiler (Click to View)

@scammer I released v2 which included all my genuine good methods (it was an update)
I wont hold anything against you just cancel the chargeback and i'll send you v2. You were supposed to pm me for the update.

My ebook is genuine and it is not some 'quick scam'

I spent time on providing quality over quantity. It pisses me off the fact that i will probably lose. I spent a while gathering up my methods and writing my ebook in full.

What do I do/say?
I've been with paypal for almost 5 years now, I have a business account. But i'm selling a spreading method. Like wtf.
(Sep 2, 2015 01:17 PM)FreeAnneFrank Wrote:  Did you sell it on PayIvy? Or how did you sell it to him?

I sold it through AIObuy.net

edit:
[Image: gyCtMLe.png]
It says i'm eligible for seller protection and that he is unverified.
Tell them you sold an intangible item (virtual goods).
Well im sorry for you but take care so he dont leak your ebook too cuz thats what most people do.
(Sep 2, 2015 01:20 PM)eoNe Wrote:  Well im sorry for you but take care so he dont leak your ebook too cuz thats what most people do.
He has v1 the old version v2 was completely rewritten with multiple methods ect so he really can't do much his mistake was not asking for the update before charging back lmaoo
Can anyone help me find out who this member is? I have his info but i can't match it to a hf profile
(Sep 2, 2015 01:45 PM)Argyle Wrote:  I called PayPal a couple weeks ago asking how Seller Protection effects virtual goods, it seems this page is still a reflection:

https://www.paypal.com/us/webapps/mpp/ua...ement-full

Since this is unauthorized, I do not believe they will cover it.
Aiobuy.net...
so i have proof that he bought it and downloaded.

he provided address but it says unconfirmed?

Should i call paypal and explain the situation rather then responding by typing