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Buyed 1 Month nVPN but no E-Mail? PLEASE HELP nVPN

Hey,

i buyed yesterday a paysafecard in germany and would subscribe one month at nVPN a UK VPN i entered my email and filled my paysafecard but then it loading a while and a website fail came up look here:

http://www7.pic-upload.de/10.12.12/9efh7zcr15zh.png

then i just checked my paysafecard and they withdraw the 5€ and so i just got no email from them.

http://www10.pic-upload.de/10.12.12/jn8lx857dhak.png

what should i do with my paysafecard and my order? it is a bug? pls help!