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Basic Webmaster Troubleshooting

I keep getting PMs asking for assistance on issues that are easily resolved with a bit of basic troubleshooting, this thread is mostly to be able to link said people to save my lazy self typing.

General Webmaster Troubleshooting

My Domain won't work!
  • Have you set your domain to point toward the correct nameservers and set your domain in your host?
    • Check in your registrar's control panel to ensure that you have set nameservers.
    • Do your set nameservers match those given to you by your host?
    • Changing nameservers isn't instant; have you waited at least 3 days from the change of nameservers?
    • Have you added your domain to your host?
      • Using cPanel
        • Look on the left side of your cPanel under "Stats", is your domain there?
        • If you domain isn't there, is it under "Addon Domains"? If not Add it.

      • Using Plesk
        • Scroll down on the first page, look for your domain
        • If your domain isn't there, click "Add domain"

  • My nameservers are set but it still doesn't work!
    • Have you tried to flush your DNS?
      • Flush your DNS on Windows 8/7 by using Command Prompt and entering: ipconfig /flushdns
      • Flush your DNS on Windows XP/Vista by using Run and entering: ipconfig /flushdns
      • Flush your DNS on MacOS 10.7/8 by opening Terminal and entering: sudo killall -HUP mDNSResponder
      • Flush your DNS on MacOS 10.5/6 by opening Terminal and entering: sudo dscacheutil -flushcache
    • If your domain still isn't working, contact your registrar and/or your host to ensure there are no problems with the setup

Why can't I connect with FTP?
  • Does your domain point to your host? If not, view the above
  • Are you trying to use a user that exists? Sometimes default FTP details do not match your control login.
    • Finding FTP Details in cPanel
      • Search "FTP Accounts"
    • Finding FTP details in Plesk
      • Click "FTP Access" on the initial page

Displaying Content

Why is this HTML element not displaying correctly?
  • Is your HTML valid? Many problems can be solved with a simple validation
  • Is your HTML compatible with your browser? Some elements have iffy support in each browser.
  • Is the element you're trying to use the right element? Just because it sometimes works doesn't mean it is the right way.

Why isn't my CSS working?
  • Is your CSS properly linked in your HTML documentation?
  • Have you properly defined element id and class?
  • Is your CSS being overwritten by another CSS file?
    • Import each CSS file once and only use each ID, class, or element in one CSS file unless you desire another to be overwritten
    • CSS is overwritten from the top-down, so the last CSS file you import is the one that has most effect.
  • Is your CSS valid? Again, having valid content is important to having a successful CSS document

These are the majority of the messages I've gotten asking for help, and most of them have been solved with the solutions above. As more come I will add them to the thread.

And yes, the thread is a listception.
[Image: tkg318I.png]
Nice thread man! I sometimes think someone should maintain a wiki of popular questions about stuff like this.


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