Hello I am here to assist you,
Please read these before we start with the procedures,
- Please do not follow any other instructions other than mine, as they can cause conflict between my fixes.
- Please be patient, as you can see I have other people to assist.
- Please consider backing up any important files incase, (usually I will create System Restore Points if needed)
- Please read the instructions carefully, as it can help a lot.
- Do not login to valuable sites such as banking etc.
[img]http://nilights.info/wp-content/uploads/2014/05/divider.png[/img]
- Please download Junkware Removal Tool to your desktop.
- Shut down your protection software now to avoid potential conflicts.
- Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
- The tool will open and start scanning your system.
- Please be patient as this can take a while to complete depending on your system's specifications.
- On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
- Post the contents of JRT.txt into your next message.
[img]http://nilights.info/wp-content/uploads/2014/05/divider.png[/img]
Download this here
AdwCleaner
- Double click on AdwCleaner.exe to run the tool.
- Click on the Scan button.
- When it's done you'll see: Pending: Please uncheck elements you don't want removed.
- Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
- Look over the log especially under Files/Folders for any program you want to save.
- If there's a program you may want to save, just uncheck it from AdwCleaner.
- If you're not sure, post the log for review in pastebin.com and paste link in next reply.
- If you're ready to clean it all up, click the Clean button.
- After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
- Copy and paste the contents of that logfile in your next reply.
- A copy of that logfile will also be saved in the C:\AdwCleaner folder.