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IPhone 5 Cannot log in to AppStore

Hi.
I got one iphone 5.
It works good.
There is an Apple ID assigned with that iphone.
But the person cannot log in to AppStore and download any apps.
If he type the password it shows that something was sent to e-mail BUT e-mail is EMPTY
So what i should do next?
I am not good with iOS
I am grateful for any help.
Thanks


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