[L0RE]

Hello,

So I have a Acer Nitro 5 and it was all okay, until yesterday where it would suddenly shutdown by itself. It happens after 5-10 mins of use and I am still yet to solve the problem. Don't want to send it off to acer just yet because it's gonna be expensive as fuck, but if anyone can help me out that would greatly be appreciated.

What I've observed so far is that my laptop when idle is around 55-67 degrees and the fans heat up very quickly. It would then just either randomly shut down or it woild sometimes shutdown and then turn on again itself.

I did however leave the laptop on without changing to see if it'll still shut down and it did not. It eventually died once the battery was all drained., so I do not know where my issue lies

I've tried cleaning the inside of dust but that hasn't helped in the slightest. I don't know shit about laptops but I really don't wanna send it off because just to take it and check they charge around £60 and once they find the problem that's gonna be even more.

[Bastille]

Hello there !

You should take a look about the event viewer 🙂 did you ?

> Windows Key + R
> Type "eventvwr"
> Go to Windows logs
> System

Check about kernel errors and stuff like that, if you can get any further information

[L0RE]

Hello there !

You should take a look about the event viewer 🙂 did you ?

> Windows Key + R
> Type "eventvwr"
> Go to Windows logs
> System

Check about kernel errors and stuff like that, if you can get any further information

Thanks, found some errors, warnings and 1 or 2 critical erorrs:

20190624-201205  imgbb.com
20190624-201136  imgbb.com
20190624-201122  imgbb.com
20190624-201111  imgbb.com
20190624-201103  imgbb.com
20190624-201056  imgbb.com
20190624-201049  imgbb.com
20190624-201038  imgbb.com
20190624-201029  imgbb.com
20190624-201007  imgbb.com


Do you think facrtory resetting my laptop would help?

[Deathbox]

What I've observed so far is that my laptop when idle is around 55-67 degrees and the fans heat up very quickly. It would then just either randomly shut down or it woild sometimes shutdown and then turn on again itself.

My T430 i7 2C/4T idles at 55-65C and can go up to 80C easily but does not exceed 90C unless I'm playing a 3D intensive game using the integrated HD 4000 graphics. My T430 would immediately shutdown after an hour of max settings on garrys mod or minecraft but it would be fine for weeks on end (stays plugged in) if it weren't running 3D games. 105C is when it shuts down. What CPU have you got? It sounds like a similar issue. You can find out your CPU information on google to see when thermal shutdown is initiated. If you've got the i5-7300HQ, the Tjunction rating (when thermal shutdown occurs) is 100C. Sounds like the culprit is overheating. My T430 has a Tjunction of 105C.

You could open up the laptop and apply a new layer of thermal paste, it may or may not improve the temperature. It's more likely to be bad airflow, maybe a faulty fan? Also make sure there are no processes that are eating up your CPU usage unnecessarily.

[Bastille]

Do you think facrtory resetting my laptop would help?

It depends about the origin of shutting down, if it's hardware so doing a logical factory reset will not help (i.e > too much heat, corrupted RAM, bad disk's health).

For the events you showed us :

X Critical - Kernel Power (is about the shutting down of your computer, you should take a look about information/warning event around them, few minutes ago for example or after reboot. You have some Kernel-PnP events, take a look about it).

X Error - Distributed COM (for most of the time, it's not really important, don't really convinced that it's the origin of the issue)

X Warning - HidBth (just about bluetooth, don't care)

If it happened yesterday, try to rollback to a restore point (go back to a restore point only affect your system, not your files. So if a bad update came it will go back before that, or a bad installation of a software, things like that). With the roll back system you will be sure if it's hard or software.

If it's hardware try to check these things

HDD Health
> Crystal disk Info

RAM Health
> memtest64

Global Heat
> hwmonitor

[Vuln]

Those idle temps are fine. What about your max cpu core temp?

[L0RE]

My T430 i7 2C/4T idles at 55-65C and can go up to 80C easily but does not exceed 90C unless I'm playing a 3D intensive game using the integrated HD 4000 graphics. My T430 would immediately shutdown after an hour of max settings on garrys mod or minecraft but it would be fine for weeks on end (stays plugged in) if it weren't running 3D games. 105C is when it shuts down. What CPU have you got? It sounds like a similar issue. You can find out your CPU information on google to see when thermal shutdown is initiated. If you've got the i5-7300HQ, the Tjunction rating (when thermal shutdown occurs) is 100C. Sounds like the culprit is overheating. My T430 has a Tjunction of 105C.

You could open up the laptop and apply a new layer of thermal paste, it may or may not improve the temperature. It's more likely to be bad airflow, maybe a faulty fan? Also make sure there are no processes that are eating up your CPU usage unnecessarily.

Yeah I also have a i5-7300HQ. I'm hoping I could somehow fix this without spending hundreds or I'm fucked. I legit have no idea what to do lol

It depends about the origin of shutting down, if it's hardware so doing a logical factory reset will not help (i.e > too much heat, corrupted RAM, bad disk's health).

For the events you showed us :

X Critical - Kernel Power (is about the shutting down of your computer, you should take a look about information/warning event around them, few minutes ago for example or after reboot. You have some Kernel-PnP events, take a look about it).

X Error - Distributed COM (for most of the time, it's not really important, don't really convinced that it's the origin of the issue)

X Warning - HidBth (just about bluetooth, don't care)

If it happened yesterday, try to rollback to a restore point (go back to a restore point only affect your system, not your files. So if a bad update came it will go back before that, or a bad installation of a software, things like that). With the roll back system you will be sure if it's hard or software.

If it's hardware try to check these things

HDD Health
> Crystal disk Info

RAM Health
> memtest64

Global Heat
> hwmonitor

So I've been able to try crystal disk Info and hwmonitor , but whenever i try run the memtest64, my laptop shuts down half way but then opens up again. Could my ram be the issue? Tried it for the 3rd time and this time It said it's being stopped by a kernel or something.

20190625-075856  imgbb.com
20190625-074340  imgbb.com
20190625-074332  imgbb.com
20190625-074320  imgbb.com
20190625-074118  imgbb.com

[Bastille]

So I've been able to try crystal disk Info and hwmonitor , but whenever i try run the memtest64, my laptop shuts down half way but then opens up again. Could my ram be the issue? Tried it for the 3rd time and this time It said it's being stopped by a kernel or something.

How much RAM do you have in your laptop ? Is it in 1 or 2 slots ?

If there is two "sticks?" of RAM (dont know how to say it in english), try to take off one of them and try to use your laptop.
If it works fine, try to change the RAM with the one which you just took off.

If shutdown the issue is cause by your RAM
If it works, your problem is elsewhere

[L0RE]

How much RAM do you have in your laptop ? Is it in 1 or 2 slots ?

If there is two "sticks?" of RAM (dont know how to say it in english), try to take off one of them and try to use your laptop.
If it works fine, try to change the RAM with the one which you just took off.

If shutdown the issue is cause by your RAM
If it works, your problem is elsewhere

I only have 1 stick of ram, and it's 8gb. I'm hoping it's not my motherboard or graphics card because that would be expensive. I guess I'll take it a computer ship for a diagnostic and see what they say

[Bastille]

I only have 1 stick of ram, and it's 8gb. I'm hoping it's not my motherboard or graphics card because that would be expensive. I guess I'll take it a computer ship for a diagnostic and see what they say

Don't forget to keep us informed 🙂
good luck !

[KnownSyntax]

Might sound somewhat silly, but have you tried to check using another power adapter? If it only happens when it's charging, but not when on battery, it sounds like the power adapter could be sending across incorrect voltage, which would cause your onboard PSU to adjust (or if it's too high, shut down to protect the CPU, GPU, etc.).

[L0RE]

Might sound somewhat silly, but have you tried to check using another power adapter? If it only happens when it's charging, but not when on battery, it sounds like the power adapter could be sending across incorrect voltage, which would cause your onboard PSU to adjust (or if it's too high, shut down to protect the CPU, GPU, etc.).

Just tried my laptop again (haven't been able to since I work late now) and it still closes on battery but takes longer. Starting to think it's an overheating problem.

It doesn't close on battery when I leave it idle, so it must be something with overheating, right?

[Vuln]

Just tried my laptop again (haven't been able to since I work late now) and it still closes on battery but takes longer. Starting to think it's an overheating problem.

It doesn't close on battery when I leave it idle, so it must be something with overheating, right?

You can use HWiNFO to log all CPU temps and stats. Then after the next unexpected shutdown, open the log and check if one the following values (for each CPU core) is set to yes: Thermal Throttling, Critical Temperature, Power Limit Exceeded.

[Capn_N3m0]

It could be a faulty battery; it overheats or craps out when the machine is trying to take too much of a load on it, it could also be the voltage regulators on the motherboard going bad--I've seen that happen a number of times.

A lot of these issues depend upon the circuit that they use in the motherboard and manufacture of the laptop. I've seen laptops that will power directly from the AC supply when plugged in, with a separate charge circuit, and I've seen laptops that always power directly off the battery, while the AC adapter is used to charge the battery while the battery is being discharged on the other end--these kinds of circuits abuse the battery more, leading to shorter battery life and higher temps--leading to shorter battery life.

I think it's unlikely to be the rectifier/power regulation circuit(s) because when they go bad, you usually know it up front, but I've seen stranger things happen.

Another possible problem could be that you've got a (physically) broken circuit someplace, so that when your temps get hotter, the swelling and expansion of the pieces causes them to separate enough to arc or momentarily disconnect. if this is the case, though, you should be able to see some kind of charring, discoloration, or pitting where it is occurring--either on the contacts where the battery meets the motherboard, or in the mobo's power regulation section, which will be where you plug the AC adapter in, on the motherboard, or on a sub-board connected to the motherboard with some decently sized wires.

I would give them all a quick look while testing the memory just to rule those problems out. If it's a power sub-board, it shouldn't be too terrible, but they're often expensive components because they're designed to handle higher voltages and significantly higher currents. The last time I had to replace one it was like $55, but that was 5-10 years ago, and I saw some prices as high as $80.

[Bastille]

Hello there !

Just though about something :

- Plug out your charger (plug out, plug off ? can you correct me ?)
- Take of your battery if it's removable
- Press the power button for 30 secs, it will remove the electricity in the capacitors of your mother board
- Replace your battery (plug your charger)
- Use your laptop

Let us know it worked 🙂