So to keep this short and simple.
Users are unable to receive licenses after purchase.
Why?
We are experiencing an issue with our host who serves the licensing server and database. Although they are working with me support has been limited.
Why the limitation?
Although Orcus is a registered business and Sorzus and myself have equal access to the resources, we registered components separately in development.
So whats the problem?
My business partner, Sorzus, who is the registered legal owner of the licensing server account is on vacation. Being we have never experienced an issue like this before, it was overlooked to pass the login and account details to myself.
Without those auth codes, Support can only assist me so far.
What is the ETA to resolution?
I wish I actually had a time frame for this, they (support) have been trying diligently to assist in the problem, however being our licensing manager is an application and in house code they can not assist without the actual coders input. I have been told they believe they are close to resolution, however no ETA is available yet.
Sorzus is due back by this weekend if I am not mistaken however.
To my customers:
I am greatly sorry for this inconvenience.
On the good side, already registered users are unaffected and still able to operate the software as directed. - I would not attempt new machine registration at this point however until we resolve this technical issue.
Those users who do not wish to await for resolution, may PM me for a refund for their purchase, please provide payment method and registered email.
Best Regards.
Users are unable to receive licenses after purchase.
Why?
We are experiencing an issue with our host who serves the licensing server and database. Although they are working with me support has been limited.
Why the limitation?
Although Orcus is a registered business and Sorzus and myself have equal access to the resources, we registered components separately in development.
So whats the problem?
My business partner, Sorzus, who is the registered legal owner of the licensing server account is on vacation. Being we have never experienced an issue like this before, it was overlooked to pass the login and account details to myself.
Without those auth codes, Support can only assist me so far.
What is the ETA to resolution?
I wish I actually had a time frame for this, they (support) have been trying diligently to assist in the problem, however being our licensing manager is an application and in house code they can not assist without the actual coders input. I have been told they believe they are close to resolution, however no ETA is available yet.
Sorzus is due back by this weekend if I am not mistaken however.
To my customers:
I am greatly sorry for this inconvenience.
On the good side, already registered users are unaffected and still able to operate the software as directed. - I would not attempt new machine registration at this point however until we resolve this technical issue.
Those users who do not wish to await for resolution, may PM me for a refund for their purchase, please provide payment method and registered email.
Best Regards.



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