[Dyslogical]

According to my current host, the reason I haven't been getting the storage space I'd been paying for the last 8 months (after an upgrade) is due to the following reason:

"As this is a windows server, for me to expand the disk size, I need to perform a reinstall of your server."

Can somebody else verify this is a bullshit reason for "we don't know how to do it so we'll just delete your current server and start a bigger one fresh"? Alternatively, can somebody give me a GENUINE reason why this COULD be true?

Other hosts have been able to do this in the past and I have been able to do this myself with local VM's that I run for test/development purposes. I am honestly considering taking my business elsewhere right now.


Edit - Here are relevant parts of the support ticket I'm currently waiting for a response in:
Spoiler (Click to View)
From the original ticket:

When I upgraded from [previous plan] to [current plan], the extra RAM and CPU were applied to the VPS, but not the extra storage. To clarify, the server still reports 80GB storage space despite the fact I now pay for 120GB.

Their response:

As this is a windows server, for me to expand the disk size, I need to perform a reinstall of your server.

Please can you backup any data on the server and let me know when it is okay to proceed.

Please let me know if there is anything else I can do to assist you.

My response:

I'm sorry, I don't understand how Windows has anything to do with expanding the disk size? As a person who has operated development/test VM's myself for years, I can confidently say re-installation should not be necessary to do this. Your virtualisation software, which I believe is QEMU, should natively support the option to expand disk images for already existing VM's.

If your staff are unaware of how to do this, and you are indeed using QEMU, you should refer to 2.7.4 of the documentation found here: https://qemu.weilnetz.de/doc/qemu-doc.ht...invocation

Just to clarify, the data on the machine is not backed up and the server is not prepared for a re-installation.

[Praet0rian]

You could always just back up your files =]

[Dyslogical]

You could always just back up your files =]

80GB is an awful lot to backup. I mean honestly out of this amount I'd probably only need to backup 1GB but starting fresh is still a hell of an inconvenience when I've been running this server for 9 months.

It all just boils down to one question: I could, but should I have to?

Can somebody else verify this is a bullshit reason for "we don't know how to do it so we'll just delete your current server and start a bigger one fresh"? Alternatively, can somebody give me a GENUINE reason why this COULD be true?

[Praet0rian]

80GB is an awful lot to backup. I mean honestly out of this amount I'd probably only need to backup 1GB but starting fresh is still a hell of an inconvenience when I've been running this server for 9 months.

It all just boils down to one question: I could, but should I have to?

You can't always get what you want, adapter, if data is too much for you, compress.

[Dyslogical]

You can't always get what you want, adapter, if data is too much for you, compress.

I just really want someone to prove me wrong about how strange this is. Like honestly is there a genuine reason in the world why they are unable to do this? I don't understand I've never encountered something like this, and as OP shows QEMU has the method written in its documentation.

[SIM-2119110]

I think you should switch hosts tbh.

I think there is a genuine reason why they are unable to, and that is because their techs aren't knowledgeable enough or don't have the access to, and you're probably not in their top 100 customers so escalating this isn't an option, I've seen plenty of places with 1yr helpdesk level techs working to support hundred of VPS customers.

[Dyslogical]

I think you should switch hosts tbh.

I think there is a genuine reason why they are unable to, and that is because their techs aren't knowledgeable enough or don't have the access to,

This is exactly what I thought.

and you're probably not in their top 100 customers so escalating this isn't an option, I've seen plenty of places with 1yr helpdesk level techs working to support hundred of VPS customers.

I guarantee they don't have 100 customers. Been helping these guys out from day one (they have been around 9 months) in exchange for a decent reliable host with good connection. Sadly, they have started letting go of the reliability part - and not just in this matter.

I think I'll continue to pay them in the next month or so, so that I can have a smooth transition. Once I've migrated everything to a new host I'll terminate my services from them.

[тнe randoм dυтcн gυy]

Resizing a VM disk is freaking easy but i think they are using an automated module that cannot resize Windows VM's automatically when they use this, for example, https://modulesfactory.com/description-proxmox.html. I have very nice VPS for sale wich we CAN resize HDD if requested. https://hackforums.net/showthread.php?tid=5565028 (shameless advertising)

[Dyslogical]

Resizing a VM disk is freaking easy

I know it is, I run my very own VM's with different OS's. I'll check your site out - thanks for the link.

i think they are using an automated module that cannot resize Windows VM's automatically when they use this,

There are using VirtPanel which is apparently where the issue lies. VirtPanel uses QEMU - which does support resizing. They say they don't access QEMU directly due to security reasons.