[• Enlil Wolf •]

Greetings HF denizens,

The User: boef™
The Contract: ~ HF contract ~

WARNING: LONG READ

The Backstory -

After a lot of hesitation and going back and forth, I decided to do this. I never thought the day would come where I'd be making a "Community Alert" on someone. Even though personally to me the amount that was "stolen" from me doesn't mean much... I'd hate for him to do this to anyone else who works hard in making money from here or even worse, finessing others. So, if this user in question is your client, please be vigilant.

The read is quite long, only click on the below spoiler if you are willing to read. Posted the whole conversation for a reason.
Spoiler (Click to View)
So, this all started around the 1st of November - the above user attempted to start a contract with us and didn't purchase anything. When I was going through the notifications, I reached out to him if there were any issues with him trying to purchase from us. So, he went ahead and responded this way -

Up until that point, we weren't providing payments via Stripe as we were working to set it up and everything and we responded to him and informed him that it was something that we were working on.



By the 3rd of November, everything was linked & set-up perfectly on our end. So, we decided to reach out to all users who were waiting to use alternative payment processors to buy something from us. And with that, we reached out to him as well.



And just like that, on the 4th of November - he went ahead and purchased from us and sent me a DM directly in my Discord showing a screenshot that he purchased.



So, we immediately asked for his email to double-confirm, if he is the user.



Post-confirmation, we proceeded to invite him to the server so that we can get him started with the service. However, upon joining, he had issues trying to do as he was instructed in the welcome message as we were having some backend issues around that time. So, he sent a screenshot showing me that certain segments weren't available to him due to the issue we were having even though he finished what was instructed to do in the welcome message. So, considering I was available - I manually roled him.



Considering the user already knew my shop's URL, he didn't bother initiating an HF contract. I had to remind him and asked for his HF profile link so that I can get one started.



So, this screenshot below shows that he successfully redeemed the license key and got access to the service he paid for. He went on to explain how this was different for him and he wasn't familiar with it and was looking for a way to generate some extra income. Upon loading his HF profile, I realized it was the same guy as prior to this moment, I was only talking with him via Discord and didn't realize it was the same guy from 3 days back. So, I commented about the camo sweatshirt, to which he replied - it was his expensive Valentino sweatshirt (Kinda funny, that he charged back for a mere $100 when he bragged about his expensive sweatshirt. Hence the thread name)



For those who are curious about how the conversation continued.



He asked about some providers and some additional queries.



After the above reply, the guy never got in touch with us. We reached out to him on the 29th day of his membership time and asked him that he didn't even respond to the internal announcement about the extension to his sub-time. We were giving extra sub-time to all members as we were down for 2 days and also wanted to know if he'd renew for the next month or if he had any questions considering he was new to all this. We even sent him a New Year wish, he just kept ignoring it. We just accepted the fact that maybe this wasn't for him and he didn't wish to discuss/talk anymore, so we let him in peace.


And that is the end of the story with him.

Fast forward, almost two months now. I get this -
Spoiler (Click to View)

He charged back via his card, saying we were fraudulent for whatever reason? So, we were supposed to receive some payments from Stripe, the bulk of the amount was cut from our pending payments in Stripe and the remaining balance was cleared from our bank account.


Now, the reason I posted in such detail and tried to cover basically 99% of the conversation we had was that we want to be as transparent about this situation as possible (The only thing I blurred out was his email - not sure it is a good idea to show without permission from the staff). I discussed with a few of my good friends from here on HF and I also took advice from a few reputed members on here that I won't name unless they come forward themselves.

Taking their advice, I was asked to cover these things:

< Proof of him purchasing your service to provide
< Proof of him claiming the refund successfully after you provided the service which you used a Contract for
< Proof of him claiming you are fraudulent
< Proof of you being legitimate
< Content which is basically your side of the story with a request for a second opinion and of course the alert in general for that particular member.

With everything I posted above, I believe it covers all the points I was asked to highlight in my community alert on the above person. Now, I understand after a month of using our service he realized it wasn't for him, so he went silent. But him trying to chargeback and saying we are fraud while he takes our hard-earned money when we didn't even scam him, we didn't deprive him of his service that he paid for, neither did we ignore him - so it's sad that it came to this. Now, I am open to alternative opinions if somehow I am in the wrong here. But in our eyes, we did everything in a professional manner until the last moment.

So, please do advise if I should open a deal dispute or is it not worth it?
Either way, be careful about the Valentino sweatshirt guy...

Regards.

[spiral]

You should dispute the contract.

[• Enlil Wolf •]

You should dispute the contract.

We were on the fence about whether or not we should dispute the contract but you are right, as many others have also asked me to dispute the contract. Thank you for your advice, much appreciated.

Regards,
Wolf.

[Stanley]

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[SIM-2163220]

Hello, Enlil Wolf
I took the right to refund this purchase because i didn't use it. It was not as i expected.
I did "use" it for 2-3 days, i tried to understand everything, since i did not get any help for YOU or the staff to understand, since im a beginner in trading and etc, i did refund my money.

Since i used it for 3 days i can send u 1,649 because that is the total cost of 3 days of use.

Making this post to get me in bad days, and don't even talk to me first? in front of the whole community! is something i don't take light on.. i'm just sayin bro

Take care friend, i hope your business goes well and u stay healthy.

[Angela White]

Hello, Enlil Wolf
I took the right to refund this purchase because i didn't use it. It was not as i expected.
I did "use" it for 2-3 days, i tried to understand everything, since i did not get any help for YOU or the staff to understand, since im a beginner in trading and etc, i did refund my money.

Since i used it for 3 days i can send u 1,649 because that is the total cost of 3 days of use.

Making this post to get me in bad days, and don't even talk to me first? in front of the whole community! is something i don't take light on.. i'm just sayin bro

Take care friend, i hope your business goes well and u stay healthy.

Bro you literally charge-backed a payment because you didn’t take the time to learn how to use it and are mad he made a community alert?

Thank god he did. You try to get free shit. Fuck you.

[SIM-2163220]

Bro you literally charge-backed a payment because you didn’t take the time to learn how to use it and are mad he made a community alert?

Thank god he did. You try to get free shit. fugg you.

I did charge back the payment because of exactly what i wrote, not any other reason.

[Angela White]

I did charge back the payment because of exactly what i wrote, not any other reason.

Yes, you didn’t know how to use the software and charge backed the payment because you didn’t end up using it.

If I go buy a shirt at the mall and wear it for a week, decide I’m bored with it, then sneak into the store and steal my money out of the cash register when no one is looking, wouldn’t that be scummy?

[Jꮻꮶꭼꭱ]

Give it back @boef™@. It's the right thing to do.

[SIM-2163220]

Yes, you didn’t know how to use the software and charge backed the payment because you didn’t end up using it.

If I go buy a shirt at the mall and wear it for a week, decide I’m bored with it, then sneak into the store and steal my money out of the cash register when no one is looking, wouldn’t that be scummy?

I didn't end up getting the support i needed in order to use the "software".

and for your stupid example, No that's not the same thing.

So if u go and buy a software a the mall, we say a photo program.
When you come home and try to use this program, You seem to not right understand how the program works, and you are trying to find in the manual how to use it but you just cant seem to understand. So you call the support, but the support dont give you any help.
Don't you go back to the store and take your money back and throw the product in the face of the shop assistant.

[Jꮻꮶꭼꭱ]

I didn't end up getting the support i needed in order to use the "software".

and for your stupid example, No that's not the same thing.

So if u go and buy a software a the mall, we say a photo program.
When you come home and try to use this program, You seem to not right understand how the program works, and you are trying to find in the manual how to use it but you just cant seem to understand. So you call the support, but the support dont give you any help.
Don't you go back to the store and take your money back and throw the product in the face of the shop assistant.

LMAO that's definitely NOT how that works, my man.. not sure what country you're from but that's not this.

I'm sure I read above that you've been ignoring OP's messages.. so you haven't "called support" for shit.

[SIM-2163220]

LMAO that's definitely NOT how that works, my man.. not sure what country you're from but that's not this.

I'm sure I read above that you've been ignoring OP's messages.. so you haven't "called support" for shit.

The only messages i got from this user is to get the extra sub-time for your membership and a happy new year.

And there is plenty of Staffs in the group that i have trying to contact for help with using.



Here is talking to one of the staffs.

---

According to what OP posted, you didn’t even engage in the server at all, nor did you contact him for support, so the only stupid example here is yours. And yes you can buy something and ask for a refund, but everyone is kindly going to tell you to fugg off unless you had a warranty, if I were to compare this situation to a real life situation, what you did was: buy a product at a store, go back to the store 2 months later, taking the money back with force and shitting on them silently. Now that’s a good example, ain’t it?

Well, yeah, that is a good example but not really a "real-life situation" the real life situation in this matter is that, they have a "Support Channel" where people get support and i have tried to contact members in the group that had the staff roll to get help with.


But the real-life situation here is that, i got everything that i bought (software,signals] without the costumers service, and yeah in my country we have costumers right.

---

Does my message look like i'm scamming a user on 16.47 Dollars

[mrknol]

Hello, Enlil Wolf
I took the right to refund this purchase because i didn't use it. It was not as i expected.
I did "use" it for 2-3 days, i tried to understand everything, since i did not get any help for YOU or the staff to understand, since im a beginner in trading and etc, i did refund my money.

Since i used it for 3 days i can send u 1,649 because that is the total cost of 3 days of use.

Making this post to get me in bad days, and don't even talk to me first? in front of the whole community! is something i don't take light on.. i'm just sayin bro

Take care friend, i hope your business goes well and u stay healthy.

What a scum bag. You know that the payment you charged back shows as fraudulent and doesn't reflect well on their account on stripe. Couldn't you have asked support to help you? Couldn't you have taken the time to at least discuss with the OP about a refund.

You're worse than trash. Whatever excuse you're pulling out of your ass is just unacceptable. What a low life scammer.

---

The only messages i got from this user is to get the extra sub-time for your membership and a happy new year.

And there is plenty of Staffs in the group that i have trying to contact for help with using.



Here is talking to one of the staffs.

---

Well, yeah, that is a good example but not really a "real-life situation" the real life situation in this matter is that, they have a "Support Channel" where people get support and i have tried to contact members in the group that had the staff roll to get help with.


But the real-life situation here is that, i got everything that i bought (software,signals] without the costumers service, and yeah in my country we have costumers right.

Learn how to speak English as well it's customer not "COSTUMERS". If your country has customer rights then fuck off of this forum and deal with your crap country.

[• Enlil Wolf •]

Seriously the amount of BS you are spewing. You are despicable. Since I'm currently outside, I am not able to post images. Once, I am back. You'll get an appropriate response.

[SIM-2163220]

What a scum bag. You know that the payment you charged back shows as fraudulent and doesn't reflect well on their account on stripe. Couldn't you have asked support to help you? Couldn't you have taken the time to at least discuss with the OP about a refund.

You're worse than trash. Whatever excuse you're pulling out of your ass is just unacceptable. What a low life scammer.

---

Learn how to speak English as well it's customer not "COSTUMERS". If your country has customer rights then fugg off of this forum and deal with your crap country.

Complain on spell is so typical when you cant say shit.

Seriously the amount of BS you are spewing. You are despicable. Since I'm currently outside, I am not able to post images. Once, I am back. You'll get an appropriate response.

Send me your Telegram, and we can talk about this, if u want to sit down on a coffee, let's schedule a meeting.