[hfaccount]

I'm helping someone who is 96 (!!) and wants to use his laptop. It's running Windows 7 but he forgot his password and I'm having trouble resetting it. I tried following a guide online involving the sethc file and the sticky keys "trick", but when I get to the point where I type "net user" along with his username, I'm stuck because he has 2 users, both with identical usernames like "john doe" for each one. And it only changes the password for the guest user named "john doe", not the primary/master/administrator named "john doe" which is what we need.

If there's an alternative where I can just download a program on my Mac, load it on a USB stick, then plug into the Windows laptop, then reset the password, that would be great.

Thanks

[Bastille]

Hi,

There are plenty of videos about that on YT, did you try this method ?

https://www.youtube.com/watch?v=W0PipmGv4E8

[skull]

There are plenty of methods.

I did this for a friend not long ago, I can’t remember the name of the tool, since I have it on a disc from years ago.

But then you simply just boot from it and select the account for a password reset, wait 5 minutes, and then you can set a new password.

If you can’t find it, I can find the disc and upload a iso for you.