[Gotal]

"You haven't received the item" is the best thing to say,
but wait for more replies, I have never chargedback so I'm not sure.

[Gengar™]

"You haven't received the item" is the best thing to say,
but wait for more replies, I have never chargedback so I'm not sure.

Don't do this.

Never mention that you paid for a virtual item.
PayPal sides (almost) every time with the seller.
You would be better off claiming it was unauthorized.

[Zer0x]

There is no way to do that, simply you won't win a virtual item dispute

[Gotal]

There is no way to do that, simply you won't win a virtual item dispute

That's not true,
many people won dispute against me when I was selling a virtual item.

[Gotal]

Call and say it was for a IRL item . Then say he told you to send as friends and family (key part )

Well, I know it all now,
when I received first chargeback I didn't even know what that was,
I just saw that I was -$23