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Computer doesn't shutdown
anon5
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Oct 12, 2014 02:58 AM
Since a week I got a new keyboard (steelseries apex) and since the day I got it it doesn't shutdown on the normal way by clicking the shut down button.
It just shows a black screen but I can still hear it running so I have to shut it down with the power button.
I've tried reinstalling the keyboards drivers but I everytime I do this I get a BSOD :DPC_watchdog_violaion.
so I'm all out of ideas how to fix this.
Freebooter
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Oct 12, 2014 03:09 AM
If there is older or new version of the keyboard driver install it maybe current keyboard driver is buggy.
anon5
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Oct 12, 2014 03:12 AM
(Oct 12, 2014 03:09 AM)Freebooter Wrote:  If there is older or new version of the keyboard driver install it maybe current keyboard driver is buggy.

I have the newest driver there is.
And in my experience steelseries drivers are pretty buggy.
Freebooter
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Oct 12, 2014 03:38 AM
Have you try the older driver for the keyboard.
anon5
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Oct 12, 2014 04:56 AM
(Oct 12, 2014 03:38 AM)Freebooter Wrote:  Have you try the older driver for the keyboard.

can't uninstall the new version because then it BSOD's so I can't install the older one.
Aura
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Oct 12, 2014 07:47 PM
What is your computer brand and model and what exact version of Windows are you running ?
Fiat justitia ruat cælum

My era of providing technical support and malware removal on HackForums is over, so you can stop PM'ing me about it. Sorry.
Centuries
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Oct 12, 2014 07:49 PM
This happened to me when I had a RAT on my computer. Definitely listen to Aura.
anon5
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Oct 13, 2014 02:24 AM (This post was last modified: Oct 13, 2014 02:24 AM by anon5.)
(Oct 12, 2014 07:47 PM)Aura Wrote:  What is your computer brand and model and what exact version of Windows are you running ?

I don't have a specific computer brand but here is a pic with my specs including the windows versioin I have: https://i.imgur.com/bQeSNEl.png
legendaryfiles
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Oct 14, 2014 04:15 AM
try to plug in another keyboard and then try to shut down your machine
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Oct 14, 2014 04:20 AM
Alright, download and install the following drivers (if it says that you are already running the most recent/upgraded version, don't install them) :

http://download.gigabyte.us/FileList/Dri...series.exe
http://download.gigabyte.us/FileList/Dri...3_w8.1.exe
Fiat justitia ruat cælum

My era of providing technical support and malware removal on HackForums is over, so you can stop PM'ing me about it. Sorry.
anon5
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Oct 14, 2014 08:22 AM
(Oct 14, 2014 04:20 AM)Aura Wrote:  Alright, download and install the following drivers (if it says that you are already running the most recent/upgraded version, don't install them) :

http://download.gigabyte.us/FileList/Dri...series.exe
http://download.gigabyte.us/FileList/Dri...3_w8.1.exe

The first one installed without any problem but with thr second I got a BSOD.
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Oct 14, 2014 04:57 PM
(Oct 14, 2014 08:22 AM)anon5 Wrote:  The first one installed without any problem but with thr second I got a BSOD.

That might be it, these are your USB 3.0 drivers. What if you try to reinstall them again ? Do you get another BSOD ?
Fiat justitia ruat cælum

My era of providing technical support and malware removal on HackForums is over, so you can stop PM'ing me about it. Sorry.
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