[THC Yee]

So what ever i got on my pc it disables the windows reset and advanced start. If you try and click reset it just loads nothing. And if I restart into advanced mode it just goes to a black screen. I’ve tried shift+restartbut it didn’t work. Hopefully some can help me enable my reset again

[KaZio]

Does it work if you start Windows in safemode?
First you should run a deep scan with AV and Malwarebytes to see if that finds any virus/malware.

[THC Yee]

Does it work if you start Windows in safemode?
First you should run a deep scan with AV and Malwarebytes to see if that finds any virus/malware.

Ive tried safe mode also and the reset is still broke but I’ll run scan in the mean time.

[Sigma]

I'm Sigma, I'm one of the leaders of the Security Malware Removal Team and will be assisting you throughout this thread. Before we start just take a second to read through these few requests - these are to ensure we can help you quickly and safely:

• Only use this thread for help. Please don't create multiple threads, accounts, PM me or post on other forums - if you do just let me know.
  


• Only follow my guidance.
  


• Don't run tools I haven't asked you to run. If you do just let me know so I can take that into consideration when viewing logs.
  


• DO NOT install any other software while we are attempting to clean your machine. It can get quite confusing especially if you are downloading questionable tools.
  


• Please be prompt in responding. I'll do my best to do so. If >48hrs has passed, please either PM me or ask "Are you there, I still need help" in this thread.
  


• Please stick with me until I give you the 'All Clean'. I'll help you cleanup quickly and offer some tips to make you more secure and get your system running faster.
  


• Your malware related tools will be removed. I don't support the tools often distributed on these forums. Scanners will generally remove these - I take no responsibility for any malicious software that is lost.
  


• I (nor does the forum) support pirated software.
  


• If you don't understand something, don't be afraid to ask - I'm here to help. 😉
  

You'll notice the logs are pretty big and you won't be able to post a reply containing it all. Please use ONLY either:

• https://hastebin.com - here you can upload the .txt file directly. <- I prefer this.
  


• http://pasted.co/ - here you can set a password if you wish to protect your data. Just PM me the password.
  

And paste the link to the logs in your reply. Post each log separately (each with a separate link). If you're a new member and can't paste links you can fool the forums system by removing the beginning of the link.

e.g.

• If you can't post this: https://hastebin.com/raw/epaduvuyic
  


• Post: I used hastebin, here is the ending /raw/epaduvuyic
  

If I request you to post an image please use a service like https://imgur.com

======

Malwarebytes - Clean Mode

• Download and install the free version of Malwarebytes
  Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  


• Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  


• Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  


• Let the scan run, the time required to complete the scan depends of your system and computer specs
  


• Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
  • If it asks you to restart your computer to complete the removal, do so
    
  
  
  
  


• Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply
  

======

Download the right version of RogueKiller

• 
  for your Windows version (32 or 64-bit)


• Once done, move the executable file to your Desktop, right-click on it and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  


• Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
  


• Wait for the scan to complete
  


• On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
  


• This will open the report in Notepad. Copy/paste its content in your next reply
  

======

Please read the guide AsSaSs@iN constructed here before continuing: https://hackforums.net/showthread.php?tid=5772641

Post the logs in THIS THREAD


Let's get to it!

[danniel]

Reinstall a fresh copy of your operating system

[Fresh Khalifa]

Just download windows media tool and make a bootable usb drive. Then you can just boot up to the usb and delete all your drives and reinstall Windows 10. You don’t need any assistance with this as it’s extremely easy. Just make sure to delete all the drives and you should end up with unallocated space.